Please carefully review our office policies.​

These may change without notice and may vary by physician.

Change of Address

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Please notify our staff of any changes to address, telephone work or cell phone numbers.

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Reminders for Regular Appointments Policy

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Office staff are not able to call or send reminders for regular appointments.

 

Appointment Policy

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Reserved appointment times in any medical office is limited and valuable. It is extremely important for patients to honour their reserved times. Failure to do so deprives other patients from receiving needed care in a timely fashion. We reserved the right to fit in or re-book patients who are late for appointments.

 

Missed Appointment Policy

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Please call our office promptly, if you will be unable to attend an appointment, we require notice as soon as possible for appointment cancellations. By notifying us in advanced we are able to accommodate other patients. Since appointments are in high demand, your prompt cancellation will give another patient opportunity to access timely medical care.

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Same day Appointments / Urgent Visits

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We routinely reserve several appointment slots to accommodate concerns that should be seen urgently. When you are sick, we will see you as quickly as possible—help us help you by calling early for a same-day appointment.

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Cross-Coverage Policy

When your physician is away, the associate physicians will reserve same-day visits to accommodate your urgent needs.

 

Uninsured Services Policy

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Fees for medical services that are not covered by the provincial insurance plan are the responsibility of you, the patient. The fees assigned are as per the recommendations of the provincial medical association. We realize and will always take into consideration that some patients may not be able to pay for these services. Please don’t hesitate to inform us if these charges pose a financial hardship to you.

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Prescription Renewal Policy

For prescription renewals, patients must bring their medications, vitamins, over the counter medication in original packaging and possibly a print out from their pharmacist. Patient must make an appointment for prescription renewals.

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Test Results

We promptly review test results. We usually do not call patients with normal results unless arranged for in advance. You will however be contacted by telephone if there are abnormal results that need to be discussed. If you would like to discuss the result with your physician please book an appointment to do this. When booking, please inquire with the reception to make sure your test results in question are on file. In all cases, we encourage you to consult with the doctor if your symptoms remain or have gotten worse. Please note staff are unable to provide results via telephone, fax or email unless previously signed a release of information.

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Confidentiality Policy

Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly over the telephone we will leave a message for you to contact us.

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Patients are permitted to restrict the disclosure of such information. For this reason and in conjunction with the College of Physicians and Surgeons of New Brunswick regulations, we are required to obtain written express consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian.

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Clinic Environment Policy

We are committed to building and preserving a pleasant and comfortable environment for patients, staff, doctors and visitors alike. Consequently, we have a zero tolerance policy for any sort of harassment/abusive behaviour towards office staff, nurses, doctors or other patients. This includes verbal, physical harassment and any abusive communications via phone and/or in person. This type of behaviour will be grounds for immediate dismissal of the patient from the medical practice.